🔥 Popular routes throughout Mexico
Other destinations for your next trip
City life, magical towns, landscapes, and charming spots
Primera Plus Exclusive

Early Trip
Ahorra hasta un 35% comprando con días de antelación.
Travel with your pet
Primera Plus allows you to travel with your pet on certain routes
Everything in one place
Redeem your open ticket
Primera Plus Exclusive
Everything in one place
Redeem your open ticket
Primera Plus Exclusive
Frequently Asked Questions: Everything you need to know
We answer your questions about traveling with Primera Plus.
How do I buy a ticket for someone in another city?
You can easily purchase a ticket for another person, either online or at the ticket counter. The passenger will be able to travel without any issues by presenting their identification and the corresponding ticket.
Buy online (fastest option)
You can buy the ticket via the website or the app:
- The ticket is sent to the email address you provide.
- You just need to forward it to the passenger.
To board, the passenger must:
- Present official identification.
- Show the digital ticket with the QR code.
This is the most practical option, as it does not require going to the ticket office.
Box office purchase (electronic ticket)
You can also buy the ticket directly at the box office:
- Request a electronic ticket.
- You will receive:
- Operation number
- Verification code.
The passenger must:
- Please arrive at the ticket office at least 45 minutes before departure.
- Present official identification.
- Provide the details to print your ticket.
Where can I buy my tickets?
You can purchase Primera Plus tickets quickly and securely through various channels, both online and in person.
Online purchase (recommended)
- On the official website: https://www.primeraplus.com.mx
- En la aplicación móvil (disponible para iOS and Android)
It is the fastest option and is available at any time.
In-person purchase
- At ticket counters located in bus terminals.
- At sales kiosks in plazas and shopping malls.
Ideal if you need direct assistance or advice.
Other points of sale
- Call the Contact Center: 477 710 00 60. Hours: 05:30 to 23:50.
- OXXO stores.
- Authorized travel agencies.
Can I buy tickets in advance?
Puedes comprar tu boleto de Primera Plus hasta 120 días antes de tu viaje y hasta 30 minutos antes de la salida del autobús, siempre que haya disponibilidad.
What should I do if I left an item on the bus?
If you left an item on the bus, you should contact the Contact Center as soon as possible to file a report.
Contact Us
- Teléfono: 477 710 00 60
- Horario: 05:30 a 23:50 h
IMPORTANT
Items left behind in the passenger cabin are the customer's responsibility. We therefore recommend that you thoroughly check your belongings before disembarking.
Can I change the date or time of my ticket?
I lost my ticket; what do I need to do to travel?
If you have lost your ticket, you need to follow the recommendations below based on your purchase channel.
What should you do based on the type of purchase?
Si compraste en taquilla, OXXO, agencia o módulos:
- Acude a la taquilla de la central de autobuses:
- Arrive at least one hour in advance.
- Present official identification.
- They will verify your details there and be able to reprint your ticket.
If you made your purchase on the website or app
Durante horario de atención de Centro de Contacto
Llama al Centro de Contacto al teléfono (477) 710 00 60 en horario: 05:30 h a 23:50 h.
- Proporciona la información que ingresaste en tu compra:
- Email.
- Phone number.
Fuera de horario de Centro de Contacto (00:00 h a 05:29 h)
Go directly to the ticket office at least one hour in advance.
If you purchased through agencies
Comunícate o acércate a la agencia antes del vencimiento del boleto para que te puedan apoyar. Sujeto a políticas y/o Términos y Condiciones de la misma.
Start Traveling Now
Customer service
Places of interest
Start Traveling Now
Travel across Mexico with safety, punctuality, and comfort. Book your trip today.
CUSTOMER SERVICE
PLACES OF INTEREST
CALL CENTER
![]()





